VA is always working to ensure that all Veterans and eligible family members receive the same quality of care and assistance, no matter where or how they access services across VA. Training modernization plays an important part in that goal.

Imagine two different Veterans go to two different VA medical facilities seeking treatment for the same condition. The medical specialists treating these Veterans may treat the same condition differently based upon their individual medical training, experiences and expertise.

A similar scenario could be equally applied to any job at VA (a phone operator, a scheduling assistant, a police officer, etc.). Veterans and family members receiving care could have different experiences at different locations due to varied training. The bottom line is that the way VA trains its staff – in every job and at every level – impacts the overall Veteran experience.

VA employees need training that allows them to deliver the same high-quality services and care to everyone it serves.

In support of the goal to ensure all VA staff are trained in a consistent, world-class manner using the best practices around, VA initiated a Training Modernization process. This multiyear effort will create and support national training standards for all VA employees.

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