The Veterans Health Administration (VHA) manages an integrated health care system that has expenditures of nearly $100 billion per year and serves more than 9 million enrollees.¹ Like other health care systems, the VHA has faced unprecedented challenges in responding to the COVID-19 pandemic. Although its large size, diverse operating environments, and geographically dispersed patient population make it difficult for the VHA to pivot nimbly and ensure access to care, this health system was able to leverage its existing infrastructure and prior planning to rapidly scale virtual care services (ie, telephone and video) for enrollees in 2020.^2,3 In this study, we took a broad look at how VHA care patterns, including all forms of care either purchased (known as community care) or provided by the VHA, have shifted in association with the COVID-19 pandemic.

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