VA is committed to improving the customer experience for Veterans and their families, caregivers and survivors. The first interaction many Veterans will have when they inquire about the care and benefits they have earned from their service are through VA Contact Centers.

In 2018, when Veterans reported difficulty navigating over 1,000 VA toll-free numbers and multiple contact centers, VA established the Enterprise Contact Center Council (ECCC) to lead a modernization effort, with the goal of improving the customer experience.

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